Return / Refund Policy
The Consumer Protection (Distance Selling) Regulations 2000/ Returns since 31st October 2000 U.K. Consumers now have the right to cancel their order within a ‘cooling off period’ which lasts 7 days from taking delivery.
You have 7 days from the date of delivery and we will be happy to either:
• Give credit against an item of higher value
• Refund (However we will have to subtract the cost of returning the
item to us (unless returned under your own expense) and may charge
a 20% restocking fee from the cost of the order value(The restocking
fee has to be charged on all bespoke items, e.g. Whirlpool baths)
This 7 day guarantee is in addition to any manufacturer’s guarantee that exists on the products purchased.
This does not affect your statutory rights.
To qualify for this guarantee you must return the goods unused, in are-saleable condition, in original undamaged packaging and with the original delivery note.
Please return them securely to:
Unit 17, Taff Business Centre,
Treforest Industrial Estate,
We advise you to take out insurance for the returning of items, as those not received in re-saleable condition will not be accepted, and we will not be held responsible for.
Damaged goods must be notified to us within 2 days of delivery to report any damages; these products are not covered by this guarantee.
TO ARRANGE RETURN OF GOODS
If you wish to return goods you will need to inform us. You can do this by:
Telephone: 01443 842440
Fax: 01443 842449
You will need to include the order number, your full name and your address in all correspondence. Goods are to be sent back with all original paperwork.